Cancellation Policy for Therapy Sessions on Hibiscus Connect

  1. 1. Cancellation Terms: Hibiscus Connect understands that unforeseen circumstances may arise, necessitating the cancellation of scheduled therapy sessions. To ensure a fair and transparent process, the following cancellation policy is in effect.
  2. 2. Cancellation Window:
    1. 2.1 Advance Notice: Users or therapists must initiate cancellations at least 24 hours before the scheduled therapy session.
  3. 3. Valid Reasons for Cancellation:
    1. 3.1 Acceptable Reasons: Valid reasons for cancellations include Sudden illness or health emergency. Unavoidable work commitments. Family emergencies. Technical issues preventing virtual sessions.
    2. 3.2 Documentation: Depending on the reason provided, users or therapists may be required to provide appropriate documentation or proof to support their cancellation request.
  4. 4. Cancellation Process:
    1. 4.1 Initiating a Cancellation: Users or therapists must contact Hibiscus Connect promptly to initiate the cancellation process.
    2. 4.2 Providing Reason: In the cancellation request, include the reason for the cancellation and any necessary documentation.
    3. 4.3 Verification: Hibiscus Connect will review the provided information to verify the eligibility of the cancellation request.
    4. 4.4 Cancellation Approval or Denial: Upon completion of the review, Hibiscus Connect will notify the requester of the approval or denial of the cancellation.
  5. 5. Consequences of Late Cancellation:
    1. 5.1 Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled session may be subject to a late cancellation fee, at the therapist's discretion.
  6. 6. Contact Information: For any questions, concerns, or cancellation-related inquiries, please contact our customer support team at “hello@hibiscusconnect.com”.
  7. 7. Changes to Cancellation Policy: Hibiscus Connect reserves the right to update, modify, or amend this Cancellation Policy at its discretion. Users and therapists are encouraged to review this policy periodically for any changes.