Cancellation Policy for Therapy Sessions on Hibiscus Connect

  1. 1. Cancellation Terms

    Hibiscus Connect understands that unforeseen circumstances may arise, necessitating the cancellation of scheduled therapy sessions. To ensure a fair and transparent process, the following cancellation policy is in effect.

  2. 2. Cancellation Window

    1. 2.1 Advance Notice: Users or therapists must initiate cancellations at least 24 hours before the scheduled therapy session.

  3. 3. Valid Reasons for Cancellation

    1. 3.1 Acceptable Reasons: Valid reasons for cancellations include sudden illness or health emergency, unavoidable work commitments, family emergencies, or technical issues preventing virtual sessions.
    2. 3.2 Documentation: Depending on the reason provided, users or therapists may be required to provide appropriate documentation or proof to support their cancellation request.

  4. 4. Cancellation Process

    1. 4.1 Initiating a Cancellation: Users or therapists must contact Hibiscus Connect promptly to initiate the cancellation process.
    2. 4.2 Providing Reason: In the cancellation request, include the reason for the cancellation and any necessary documentation.
    3. 4.3 Verification: Hibiscus Connect will review the provided information to verify the eligibility of the cancellation request.
    4. 4.4 Cancellation Approval or Denial: Upon completion of the review, Hibiscus Connect will notify the requester of the approval or denial of the cancellation.

  5. 5. Consequences of Late Cancellation

    1. 5.1 Late Cancellation Fee: Cancellations made less than 24 hours before the scheduled session may be subject to a late cancellation fee, at the therapist's discretion.

  6. 6. Contact Information

    For any questions, concerns, or cancellation-related inquiries, please contact our customer support team at hello@hibiscusconnect.com.

  7. 7. Changes to Cancellation Policy

    Hibiscus Connect reserves the right to update, modify, or amend this Cancellation Policy at its discretion. Users and therapists are encouraged to review this policy periodically for any changes.