Refund Policy for Hibiscus Connect

1. 1. Refund Eligibility

   Hibiscus Connect values the satisfaction of its users and therapists. Refunds may be requested under specific conditions to ensure fairness and transparency.

2. 2. Timeframe for Refund

   1. 2.1 Request Window: Refund requests must be raised within 12 hours of the payment transaction.
   2. 2.2 Processing Time: Hibiscus Connect commits to processing eligible refunds within 5 to 7 business days of the refund query being raised.

3. 3. Eligibility Criteria

   1. 3.1 Valid Reason: To qualify for a refund, users or therapists must provide a valid reason for their request within the 12-hour timeframe from the payment transaction.
   2. 3.2 Refund Conditions: Refunds will be considered for the following reasons:
      • Technical errors or glitches during payment.
      • Duplicate transactions.
      • Services not rendered or received as described.
      • Any other legitimate reason deemed acceptable by Hibiscus Connect.

4. 4. Refund Process

   1. 4.1 Initiating a Refund Request: Users or therapists seeking a refund must contact Hibiscus Connect customer support at hello@hibiscusconnect.com.
   2. 4.2 Providing Information: In the refund request, include the transaction details, a brief explanation of the reason for the refund, and any supporting documentation.
   3. 4.3 Verification: Hibiscus Connect will review the information provided and verify the eligibility of the refund request.
   4. 4.4 Refund Approval or Denial: Upon completion of the review, Hibiscus Connect will notify the requester of the approval or denial of the refund.
   5. 4.5 Refund Processing: Approved refunds will be processed within 5 to 7 business days of the refund query being raised.

5. 5. Contact Information

   For any questions, concerns, or refund-related inquiries, please contact our customer support team at hello@hibiscusconnect.com.

6. 6. Changes to Refund Policy

   Hibiscus Connect reserves the right to update, modify, or amend this Refund Policy at its discretion.