1. Refund Eligibility: Hibiscus Connect values the satisfaction of its users and therapists. Refunds may be requested under specific conditions to ensure fairness and transparency.
2. Timeframe for Refund:
2.1 Request Window: Refund requests must be raised within 12 hours of the payment transaction.
2.2 Processing Time: Hibiscus Connect commits to processing eligible refunds within 5 to 7 business days of the refund query being raised.
3. Eligibility Criteria:
3.1 Valid Reason: To qualify for a refund, users or therapists must provide a valid reason for their request within the 12-hour timeframe from the payment transaction.
3.2 Refund Conditions: Refunds will be considered for the following reasons: Technical errors or glitches during payment. Duplicate transactions. Services not rendered or received as described. Any other legitimate reason deemed acceptable by Hibiscus Connect.
4. Refund Process:
4.1 Initiating a Refund Request: Users or therapists seeking a refund must contact Hibiscus Connect customer support at “hello@hibiscusconnect.com”.
4.2 Providing Information: In the refund request, include the transaction details, a brief explanation of the reason for the refund, and any supporting documentation.
4.3 Verification: Hibiscus Connect will review the information provided and verify the eligibility of the refund request.
4.4 Refund Approval or Denial: Upon completion of the review, Hibiscus Connect will notify the requester of the approval or denial of the refund.
4.5 Refund Processing: Approved refunds will be processed within 5 to 7 business days of the refund query being raised.
5. Contact Information: For any questions, concerns, or refund-related inquiries, please contact our customer support team at “hello@hibiscusconnect.com”.
6. Changes to Refund Policy: Hibiscus Connect reserves the right to update, modify, or amend this Refund Policy at its discretion.